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Building Your Own Computer Like My Super PC

Building Your Own Computer Help And Support

An ounce of prevention is worth a pound of cure. Now is a good time for me to remind you about the disk/file recovery utility GoBack. If you're having a software problem and you just wish you could somehow restore your PC to where it was before you installed that new application or driver then - you could if you had installed GoBack! Keep that in mind as one of the first things you should purchase and install once your problem is under control. It's saved me no less than 10 times so that rather than dealing with some nightmare problem instead I'm right back to getting good use out of My Super PC.


Building Your Own Computer Help And Support - Troubleshooting Problems

Here are the steps I normally take to troubleshoot problems.

1   For any software problem, the first thing to do is visit the manufacturer's web-site and download the latest patchset. Viturally any software product will have patches available. Also, scout around the support section of the web-site for a Frequently Asked Questions section or Knowledge Database section that may be helpful.
2   Check the Frequently Ask Questions (FAQ) relevant to the component or problem.
3   If the FAQ don't do the trick, try these Message Boards, Discussion Boards, And Forums. I've used these message boards and forums myself and they are all very good. Along with a detailed description of the problem and the steps that cause it, include details regarding your PC configuration such as the processor brand and speed, video card type and drivers version, amount of RAM, and version of Windows. Keep your question as clear and concise as possible. Be polite and gracious. Use proper grammar and punctuation. Try each message board and forum, one at a time. You should get a response fairly quickly - within 24 hours. If the problem is something you can live with or work-around and you don't have any luck the first time, try again in a couple of months.
4   After giving the message boards and forums a try, the next step is to get a little desparate and call the manufacturer relevant to the problem. Actually, they can be quite helpful. It's not that they provide bad support, it's just that the FAQ's and message boards I've given you are so good! At least once the manufacturer has serviced my call by E-mailing text that had been cut-and-pasted from a FAQ site I've mentioned! You should check the manufacturer's web-site to see what online suppor they already provide, such as their own FAQ and Knowledge Base. Get nice and comfy before you call and be prepared to be put on hold. Hopefully they have a toll-free number. As with the message boards and forums, have all the details ready and be patient, polite and cooperative while the service representative tries to understand and solve the problem. If he's not having any luck and he's running out of plausible options then don't be afraid to ask if there's a senior representative with whom you can consult.
5   If you still need help, try searching the internet using keywords appropriate for your problem. Try putting appropriate keywords in quotes since "boot error" with quotes (meaning they have to appear together and in that order) narrows it down a lot more than without quotes.
6   If still no luck then you're just about at the end of your help-for-free rope. Time to seriously consider if this is a problem you can live with, workaround, or fix through replacement.



Building Your Own Computer Help And Support - Frequently Asked Questions (FAQ)

Where can I get help if I'm having a problem with my ABIT KT7/KT7A motherboard or BIOS?

Try looking for your problem at Paul's Unofficial ABIT KT7 KT7A KT7E Motherboard FAQ, which covers the KT7, KT7A, KT7-RAID and KT7A-RAID. You can also try the official ABIT KT7 KT7A KT7E Motherboard FAQ, but Paul's site is much better.


Where can I get learn about the different types and characteristics of random access memory (RAM)?

I my own FAQ page for computer memory at Computer Memory Upgrade - How To Add Or Upgrade System Memory (RAM) For Your Computer - Frequently Asked Questions (FAQ)s.


Where can I get help if I'm having a problem with my GeForce, GeForce2, GeForce3 drivers and/or video board?

Try looking for your problem at GeForce FAQ - For NVIDIA GeForce, GeForce2 and GeForce3 Video Cards, which covers all the different types of GeForce boards, including the GeForce2 GTS.


Where can I get help if I'm having a problem with sound or music from my Creative Labs SoundBlaster Live! 5.1 card?

Try looking for your problem at the official SoundBlaster FAQ and try the support options provided on the Creative Labs SoundBlaster home page. You may also contact Creative Labs SoundBlaster technical support directly to follow-up on specific problems and questions.


Where can I get help for my problems with Windows, or other Microsoft products?

The Microsoft Support Page is quite extensive and comprehensive. It includes, for example, a search bar where you can enter your question to search for relevant solutions.

Where can I get learn how to upgrade my hard drive?

I describe in detail how I did a hard drive upgrade on My Super PC.




Building Your Own Computer Help And Support - Message Boards, Discussion Boards, And Forums

For detailed questions and troubleshooting help, I have found the message boards, discussion boards and forums listed below very helpful. Along with a detailed description of the problem and the steps that cause it, include details regarding your computer configuration such as the processor brand and speed, video card type and drivers version, amount of RAM, and version of Windows. Keep your question as clear and concise as possible. Be polite and gracious. Use proper grammar and punctuation. Try each board, one at a time. You should get a response fairly quickly - within 24 hours. If the problem is something you can live with or work-around and you don't have any luck the first time, try again in a couple of months.

3DsoundSurge Forums   Excellent message boards for problems related to sound cards.
The Anandtech Forums   Many message boards with much activity followed by many knowledgable PC enthusiasts.
Icronic Forums   Many message boards with much activity followed by many knowledgable PC enthusiasts.
Guru Of 3D Forums   Excellent message boards for video card related problems.
MadOnion's Discussion Board   Excellent message boards for video card related problems.
Official ABit Message Board   Includes the official ABit Forum for the KT7 / KT7-RAID / KT7A / KT7A-RAID / KT7E motherboards.
PC Guide Discussion Forums   Has good message boards to help get problems resolved and questions answered.
RealPCHelp   More than just message boards. Real People. Real PC Help. 'Nuff said!
VIA Hardware Forums   Excellent forums for problems and questions regarding the Via chipset drivers.


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